Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Sierra Tucson to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Sierra Tucson.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Empowering Residents to Find (and Speak) Their Truth

Sierra Tucson – Ranked #1 in Newsweek’s list of Best Addiction Treatment Centers in Arizona for 2020!

Sierra Tucson Patient Advocates John Flagle and Jan York

The Patient Advocates help foster healthy recovery behaviors

At Sierra Tucson, the Patient Advocates serve as the liaison between residents and staff. Patient Advocates communicate resident concerns to appropriate staff members. The team, consisting of one male and one female Patient Advocate, is open seven days a week to reinforce an environment that is focused on resident-centered care.

What Is a Patient Advocate?

  1. Self-Advocacy – A Patient Advocate supports residents by empowering them to become effective self-advocates. At Sierra Tucson, our job is not to rescue residents from despair; our job is to teach residents essential life skills in recovery. We want each individual to learn how to become his or her own spokesperson, then practice speaking his or her truth during treatment. Self-advocacy allows residents to “flex” their recovery muscles, and the Patient Advocate serves as a trusted staff member with whom they can be transparent.
  2. Cultural Sensitivity – Patient Advocates help to support cross-cultural beliefs and practices by listening and responding to residents’ religious, spiritual, and cultural needs throughout the year. For instance, residents may receive visits by members of the clergy, or the Patient Advocate may coordinate a trip to a nearby synagogue, temple, or church. Special dietary modifications are also organized through the Patient Advocate Office, and certain religious items such as Bibles, prayer books, kiddush cups, and Shabbat candles are provided upon request.
  3. Communication, Collaboration & Confidentiality – Information that is shared between a resident and Patient Advocate is confidential. Although our Patient Advocates are an extension of Sierra Tucson, they want residents to feel safe and comfortable when disclosing information that is often personal to them. They maintain their trust and confidence with integrity. When appropriate and/or necessary, they collaborate with other staff members to ensure residents’ needs are met in a timely manner.
  4. Assessment – The Patient Advocates are responsible for conducting mid-term surveys with our residents. These surveys disclose how the resident feels about his or her treatment experience two weeks after admission. Once the survey is completed, it is reviewed by the Patient Advocates, who address any concerns the resident may be having with the resident. The mid-term survey is then disseminated to Sierra Tucson’s Quality Manager for further investigation and clinical outcomes studies.
  5. Community – The Patient Advocates at Sierra Tucson work hard to establish a sense of community among our residents. From weekly all-community meetings to resident traditions, to outings and fun events on campus, they are committed to creating a feeling of togetherness. Before coming to Sierra Tucson, many of our residents were deep in the throes of their disease – often isolated from the outside world. Patient Advocates help to break down those barriers of isolation by reconnecting residents with others and self. Ultimately, it is their goal to foster healthy recovery skills early on, making the transition from treatment to the “real world” as seamless as possible.

“Residents tell us that we provide a safe environment for them to express their needs and concerns, and that they feel heard.”
-Jan York, Patient Advocate at Sierra Tucson