The first year out of treatment can be challenging, so we created Connect365 to make sure that our clients don’t have to navigate that time alone. With Connect365, each person gains access to a dedicated recovery coach, a client-selected support team and an effective, user-friendly mobile app. This helps clients by keeping their recovery work visible, keeping their daily schedule structured and providing them with the opportunity to remain connected with real human support.
Sierra Tucson’s Connect365 app helps bridge the gap between residential treatment and life in recovery, supporting clients for one full year after they complete treatment.
Connect365 description
Enhancing the Recovery Experience Through Technology
Connect365 pairs the warmth of personal coaching with the convenience of modern technology.
Through a secure, HIPAA-compliant app, clients check in daily, log support meetings, message their recovery coach, complete recovery-focused tasks and receive push notifications about Sierra Tucson alumni events. The result is a comprehensive continuum of care that fosters healthy recovery by keeping the individual engaged in their own progress every single day.
This is recovery support designed to fit into real life, accessible from a phone, available between appointments and built to surface warning signs before they become setbacks.
How Connect365 Works
At Sierra Tucson, we partner with our clients on their recovery journeys, and that partnership doesn’t end at discharge.
Once the treatment team identifies the primary therapist for each client, they then appoint them a Sierra Tucson recovery coach. From the App Store, the client downloads the Connect365 app to their mobile device and signs in with the username and password provided by the recovery coach during their first meeting.
From there, daily login becomes a simple anchor for ongoing recovery. Each check-in allows the recovery coach to support the person’s progress and provide case management services, while the client’s chosen support team offers additional accountability and encouragement. The structure is consistent, the technology is intuitive and the human connection is constant.
The Recovery Coach
At Sierra Tucson, our team believes that the first year of recovery sets the stage for long-term success, and the recovery coach is at the heart of that first year.
For 365 days posttreatment, the recovery coach delivers individualized support and relapse prevention assistance at no additional cost. In addition to monitoring activity in the Connect365 app, the recovery coach communicates with the client on a weekly basis via mobile device, offering encouragement, accountability and a steady point of contact through the highs and lows of early recovery.
Detailed information, such as online posts and other confidential information indicated by the client, is shared only with their recovery coach. That privacy allows clients to be fully honest about what they are experiencing, which is often where the most meaningful coaching conversations begin.
The Support Team
Recovery is rarely a solo effort, and Connect365 is built to reflect that. During the client’s initial meeting with their recovery coach, they identify a personal support team, which could include trusted family members, friends, sponsors or other recovery partners. These individuals are then given access to the interactive platform.
Members of the support team may review a weekly progress report that includes:
- How often the client logged in
- The number of days sober
- Successful completion of tasks
This transparency allows support members to see tangible behavior change over time and to recognize warning signs before a relapse occurs. Support team members are also encouraged to find their own recovery support during this journey so that they can show up healthy and grounded for the person they love.
Benefits of Connect365
By participating in Connect365 at Sierra Tucson, clients and their loved ones can expect:
- Consistent support for one full year
- A personal Sierra Tucson recovery coach
- An interactive platform for mobile devices
- Convenient, secure messaging between the client and their recovery coach
- Alumni event push notifications
- A designated, client-selected support team
- Relapse prevention assistance
- Personal accountability built into daily routines
- A support meeting log
- Weekly progress reports
- Reporting tools for EAPs, legal affiliates and licensing boards (when requested by the client)
- Full HIPAA compliance
Connect365 is offered at no additional cost. If a client wishes to continue their participation into a second year, fees will apply.
Evidence of Improvement Through Outcomes Data
At Sierra Tucson, we strive for continuous improvement and innovation. We use up-to-date, quantitative data from Connect365 to measure the effectiveness of our signature service and to identify ways we can enhance the overall treatment experience. Our published outcomes reports reflect that ongoing commitment to transparency and clinical excellence: 2017 / 2018 / 2019
Take the Next Step
If you or someone you love is preparing for life after residential treatment, or if you simply want to understand what continuing care at Sierra Tucson looks like, we’re here to answer questions and provide guidance.
Where change begins at Sierra Tucson, Connect365 is where change continues.
