Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Sierra Tucson to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Sierra Tucson.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

How to Refer A Client

Sierra Tucson – Ranked #1 in Newsweek’s list of Best Addiction Treatment Centers in Arizona for 2020!

Your client’s decision to enter Sierra Tucson is very important—one that will affect the rest of his or her life. We are committed to providing the highest quality treatment experience. It is our goal that, as we individualize the treatment plan to fit each person’s clinical needs, our residents will gain hope, insight, tools, and strength to live a life of purpose and fulfillment.

Before a Resident Has Been Admitted

In order to help you support your clients in their admission to Sierra Tucson – and to help in planning for their treatment experience – we have compiled the following information:

A treatment professional, potential resident, or family member may call our Admissions Coordinators at 800-842-4487 (U.S.A. toll-free); or 0800 891166 (U.K. Freephone), 24/7. The Admissions Coordinator will work hand-in-hand with the prospective resident throughout this process:

An Admissions Coordinator will conduct an initial conversation with the caller to discuss the presenting issues. The resident will be asked to identify if he or she is working with an outside treatment provider, who will be contacted for clinical information. Initial information on Sierra Tucson’s Programs will be shared. The Admissions Coordinator can also verify insurance benefits and discuss financial arrangement options.

A pre-admissions assessment, which takes about 20-30 minutes, will take place over the phone with the resident. The Admissions Coordinator will also gather any pertinent clinical information from the outside treatment professional at this time. If the resident is appropriate for admission, arrangements (travel, logistics, etc.) are made. The Admissions Coordinator can assist with booking travel if necessary.

If an interventionist is involved in making the referral, the pre-admissions assessment may take place with a family member.

If a referring professional is having difficulty at all during this process, he or she is welcome to call the designated Treatment Placement Specialist for assistance.

When a Resident Has Been Admitted

A referring treatment professional will be called within 24 hours of a resident’s admission to let him or her know of the resident’s safe arrival. The resident will be asked to sign a release for his or her outside treatment professional within the first 24 hours. Provided the resident appropriately signs a release for his or her outside treatment provider(s), a Sierra Tucson Primary Therapist will reach out weekly regarding treatment updates, medication changes, and continuing care planning. (Please note, if you do not receive communication from the Sierra Tucson treatment team, it is likely due to the absence of a signed release. We respect residents’ rights for confidentiality, and we consider not being able to communicate with the entire treatment team—including you, the outside professional—to be a clinical issue that will be addressed in treatment.)

The Family Program is typically held during the resident’s third to fourth week of treatment. The resident’s Family Therapist will contact family members after the resident completes his or her Family Invitation List and signs releases (typically within the first week of treatment).

Our goal is to work together with you and your client to provide the best possible experience with Sierra Tucson. We welcome your feedback and questions. Feel free to contact your Treatment Placement Specialist any time.

We look forward to working together with you.

I am so grateful for my trip to Sierra Tucson. It really marked the beginning of my recovery process. The experience was so powerful and so positive and loving…

– Anonymous Client
We work with
  • Aetna
  • Beacon Health Options
  • Cigna
  • United Healthcare
  • + MANY MORE
Marks of Quality Care
These accreditations are an official recognition of our dedication to providing treatment that exceeds the standards and best practices of quality care.
  • Equine Assisted Growth and Learning Association (EAGALA)
  • GeneSight
  • National Association of Addiction Treatment Providers (NAATP)
  • National Association of Psychiatric Health Systems (NAPHS)
  • Neurostar
  • The Joint Commission (JCAHO) Gold Seal of Approval