How to Refer A Client

Your client’s decision to enter Sierra Tucson is very important—one that will affect the rest of his or her life. We are committed to providing the highest quality treatment experience. It is our goal that, as we individualize the treatment plan to fit each person’s clinical needs, our residents will gain hope, insight, tools, and strength to live a life of purpose and fulfillment.

Before a Resident Has Been Admitted

In order to help you support your clients in their admission to Sierra Tucson – and to help in planning for their treatment experience – we have compiled the following information:

A treatment professional, potential resident, or family member may call our Admissions Coordinators at 800-842-4487 (U.S.A. toll-free); or 0800 891166 (U.K. Freephone), 24/7. The Admissions Coordinator will work hand-in-hand with the prospective resident throughout this process:

An Admissions Coordinator will conduct an initial conversation with the caller to discuss the presenting issues. The resident will be asked to identify if he or she is working with an outside treatment provider, who will be contacted for clinical information. Initial information on Sierra Tucson’s Programs will be shared. The Admissions Coordinator can also verify insurance benefits and discuss financial arrangement options.

A pre-admissions assessment, which takes about 20-30 minutes, will take place over the phone with the resident. The Admissions Coordinator will also gather any pertinent clinical information from the outside treatment professional at this time. If the resident is appropriate for admission, arrangements (travel, logistics, etc.) are made. The Admissions Coordinator can assist with booking travel if necessary.

If an interventionist is involved in making the referral, the pre-admissions assessment may take place with a family member.

If a referring professional is having difficulty at all during this process, he or she is welcome to call the designated Treatment Placement Specialist for assistance.

When a Resident Has Been Admitted

A referring treatment professional will be called within 24 hours of a resident’s admission to let him or her know of the resident’s safe arrival. The resident will be asked to sign a release for his or her outside treatment professional within the first 24 hours. Provided the resident appropriately signs a release for his or her outside treatment provider(s), a Sierra Tucson Primary Therapist will reach out weekly regarding treatment updates, medication changes, and continuing care planning. (Please note, if you do not receive communication from the Sierra Tucson treatment team, it is likely due to the absence of a signed release. We respect residents’ rights for confidentiality, and we consider not being able to communicate with the entire treatment team—including you, the outside professional—to be a clinical issue that will be addressed in treatment.)

The Family Program is typically held during the resident’s third to fourth week of treatment. The resident’s Family Therapist will contact family members after the resident completes his or her Family Invitation List and signs releases (typically within the first week of treatment).

Our goal is to work together with you and your client to provide the best possible experience with Sierra Tucson. We welcome your feedback and questions. Feel free to contact your Treatment Placement Specialist any time.

We look forward to working together with you.

I am so grateful for my trip to Sierra Tucson. It really marked the beginning of my recovery process. The experience was so powerful and so positive and loving…

– Anonymous Client