Sierra Tucson Names New Director of Resident Experience

Kelly Palmiero selected to optimize patient care at premier residential treatment center.

TUCSON, Ariz. (Oct. 12, 2020) — Sierra Tucson, recently named the No. 1 addiction treatment center in Arizona by Newsweek magazine, has installed Kelly Palmiero as its director of resident experience.

Palmiero brings nearly 20 years of experience in customer service, sales, and management roles to the position, in which she will work closely with facility and division leaders to evaluate, analyze, develop, and deliver service packages that are designed to best meet the needs of Sierra Tucson’s patients.

“I’ve spent my career helping people change their lives for the better and inspire healing, and I’m excited to be able to continue that mission in the behavioral health field,” Palmiero said. “It’s a privilege to join a facility like Sierra Tucson that’s seen as such an innovative leader within the industry.”

Prior to joining Sierra Tucson, Palmiero worked for nine years in the medical aesthetics industry. She most recently served as an area manager for Ideal Image, where she oversaw 22 nursing professionals, 11 customer care receptionists, and nine sales consultants. In 2018, she was appointed as the regional sales trainer for Arizona, New Mexico, Colorado, and Utah.

She previously worked as the director of operations for a large fitness franchise, overseeing daily operations and finances for three locations and more than 13,000 members.

“Kelly has a wealth of experience in understanding how to exceed customers’ expectations,” said Sierra Tucson CEO Valerie Kading, DNP, MBA, MSN, PMHNP-BC. “She will be able to use that knowledge to develop industry-leading procedures and practices that can elevate Sierra Tucson’s already excellent resident experience to even greater heights.”

About Sierra Tucson

Established in 1983, Sierra Tucson is a nationally respected provider of comprehensive residential services for adults of all genders who have been struggling with substance use disorders and other mental and behavioral health concerns. Sierra Tucson has earned dual licensure as both an inpatient behavioral health unit and a residential treatment center and is accredited by The Joint Commission. The center employs a client-directed, outcome-informed approach to treatment, with an emphasis on evidence-based, research-supported services and integrative therapies. For more information about Sierra Tucson, visit