Connect365 Program

Progress Newsletter – Nov 2015

New Continuing Care Program Keeps Patients Connected 24/7/365

Sierra Tucson marks the beginning of change for our patients, and we embrace their miracle by providing support that lasts beyond residential treatment. Continuing care is a fundamental component of the treatment process. During their stay, patients receive an individualized plan to ensure the continuation of safe, quality care and a successful transition from treatment to the next phase of recovery.

In addition to relapse prevention groups, a continuing care plan, and ongoing support and resources from our alumni coordinators and community, Sierra Tucson is pleased to offer Connect365—an interactive platform that will allow participants and their support team to stay connected from their mobile device or computer. State-of-the-art technology, combined with live support from a Recovery Coach, offers consistent support for one full year following discharge.

How It Works

At Sierra Tucson, we encourage healthy relationships and connection with others. Continuing care groups and regular contact with our continuing care staff are beneficial to one’s recovery, and we recognize the opportunity to connect on an even deeper level through the use of technology. Connect365 provides a secure, user-friendly venue for participants and their support team to stay connected.

Once a continuing care plan has been established for the patient, he or she is appointed an on-site Recovery Coach. A user name and temporary password is provided, and the participant begins logging in to the Connect365 portal daily via mobile device or computer. The Recovery Coach monitors progress and offers case management. For additional encouragement and accountability, the participant leans on his or her support team, which is identified and approved prior to discharge.

Connect365 Benefits

  • Consistent support for one full year
  • No additional cost
  • HIPAA compliant
  • Personal Sierra Tucson Recovery Coach
  • Interactive platform for mobile device/computer
  • Convenient, secure messaging between participant, Recovery Coach, and support team (if desired)
  • Designated support team
  • Prevention assistance
  • Personal accountability
  • Support meeting log
  • Weekly progress reports
  • Reporting tools for EAPs, legal affiliates, and licensing boards, as requested

About the Support Team

While the participant’s support team has access to view his or her activity, they do not serve as ‘recovery police.’ Instead, they are available for positive reinforcement. Identified support members may review a weekly progress report that includes:

  • How often the participant logged in
  • The number of days sober (if applicable)
  • Recovery work progress

Connect365’s portal capabilities allow support members to observe tangible behavior change, as well as detect warning signs before a relapse ensues. As always, Sierra Tucson encourages members to embrace their own recovery program and support network. 

The Recovery Coach

The relationship between the participant and his or her Recovery Coach is paramount. Through daily communication via phone and/or secure web chat, the participant receives ongoing support and the Recovery Coach can effectively monitor his or her progress. Detailed information, such as online posts and other confidential information as indicated by the individual, is shared only with the Recovery Coach.

We believe the first year of recovery sets the stage for long-term success. Sierra Tucson’s Connect365 allows for continued support even after treatment completion. This comprehensive continuum of care provides the structure and accountability needed during the first 365 days. Our goal is to partner with patients in their recovery journey, and Connect365 helps to make it happen.