Frequently Asked Questions

Your length of stay varies based on individual needs, the program you are in and the clinical progress you make while in treatment. Treatment planning is individualized and will be unique to your needs. Please speak to an intake coordinator for additional information.

Sierra Tucson’s beautiful lodges provides semi-private rooms (two residents per room) with full beds and amenities. Our experience and outcomes research demonstrate that residents have a fuller, richer experience when they have a roommate. A private room may be available at an additional cost based on clinical need.

At Sierra Tucson, we prefer that individuals focus on the concerns that brought them to treatment rather than routine chores. However, residents are responsible for keeping their rooms tidy on a daily basis. Residents are also asked to be respectful and responsible members of the therapeutic community.

Each day begins with breakfast at 6:30 a.m. Residents then engage in a full schedule of therapeutic activities. Throughout the day, you will attend lectures and group sessions, and you will have consultations with your clinical and medical teams to work on your personalized treatment plan.

The program also incorporates a variety of other therapeutic activities, which may include eye movement desensitization and reprocessing (EMDR), Somatic Experiencing®, psychodrama, equine-assisted psychotherapy, a challenge course, yoga, fitness and other healthy recreational activities.

Dinner is served at 4:30 p.m., followed by evening lectures, dedicated time for reflection and a range of community activities that are designed for enjoyment and connection. Sierra Tucson’s comprehensive daily programming typically concludes between 9 and 9:30 p.m.

In addition to the standard integrative services we offer, individual integrative and therapeutic packages are available for purchase.

Contacting family and loved ones by phone is permitted as determined by the treatment team. Business-style computer stations are set up in each lodge’s common area with scheduled hours for use. Email and continuing care research are permitted. Electronics access (cellphones, tablets, etc.) requests are considered and determined by the treatment team for use in predetermined monitored campus locations only. Business-related conference call requests are permitted as determined by the treatment team.

Visiting privileges are given at the discretion of the resident’s therapist in accordance with the best interests of the resident. The primary therapist generally authorizes visitation after the resident has completed five full days of treatment, on Sundays and designated holidays. Visiting hours on Sundays are from 11 a.m.–1 p.m. Visitors must follow the guidelines for appropriate attire and are asked not to bring any food, candy, soda, gifts, magazines, etc. to any resident. Visitors are required to check in at the main reception desk upon arrival. 

An inpatient experience gives you the opportunity to focus on your well-being and address the challenges you are facing without the distractions or interruptions of daily life. By immersing yourself in treatment, you are able to look at all the facets of life, get to the root of the concerns you are struggling with, evaluate relationships and patterns of living, and reprioritize and restructure your life to begin a healthier, more fulfilling future.

Sierra Tucson blends a truly individual program with a wide variety of therapeutic approaches and an environment where each resident can learn the skills necessary to achieve the highest likelihood of ongoing recovery. Treatment can give you the opportunity to live a better life — to realize that you are a good person who is suffering from a disease. Inpatient treatment can help you start over with the tools, support, honesty and courage to take back what has been taken from you — a deep appreciation for life, wellness and family.

Call (855) 578-0241 to speak with a caring professional or complete the webform and an intake coordinator will contact you for a brief conversation about why you are seeking treatment, and to answer any questions you may have about the program.

You will work with the admissions staff to determine a start date that works best for your schedule.

The team at Sierra Tucson is here to support you as you navigate your professional responsibilities. We can help guide you as you make arrangements with your place of employment, and we are able to provide opportunities for you to participate in conference calls as your treatment team deems appropriate.

Yes. There are phones located in the lodges, and we can arrange supervised video sessions with loved ones. Computers are also available for email communication with family. 

If you are utilizing insurance, our evaluations will also be used to obtain precertification within 24 hours of your arrival. Our utilization review team will touch base with your insurance provider every three to five days to go over your progress. They will continuously ask your insurance provider to authorize days until they believe that you are ready to move to a lower level of care.

When insurance stops authorizing, you will be notified and will have the opportunity to either extend via private pay or move forward with your aftercare plan.

Our team will advocate for you with your insurance company to get as many days covered as possible; however, we cannot guarantee how many days that will be. This will be based on medical necessity for 24/7 care and ultimately up to your insurance company.

Our business office team will be able to work with you regarding insurance coverage, payments for deductibles and any other financially related needs that come up during your time in treatment. If your family member or loved one is the primary policy holder, please let them know to expect a letter and/or contact from us regarding their plan benefits and procedures. Some insurance companies require information from the policy holder, and we would need to contact them during your stay. It is important for our team to be given the policy holder’s contact information prior to your admission.

All information you provide is confidential and protected by federal and state law.

Service animals are welcome with proper documentation. We understand the importance of your service animal’s presence during your treatment and are committed to providing a supportive environment for both of you.

For your convenience, a pet wash is available on campus for your service animal’s comfort and cleanliness.

Sierra Tucson supports residents who wish to become nicotine-free, but we do not deny admission based on tobacco or nicotine use.

Smoking and vaping are permitted only in designated outdoor areas. Residents must be 21 years of age or older to possess or use any tobacco or nicotine products, including cigarettes and e-cigarettes, in accordance with Arizona law.

Residents may not purchase cigarettes while in treatment and should bring what they will need for the duration of their stay. Smokeless tobacco, cigars, rolling tobacco and pipes are not permitted. E-cigarette supplies must be in new, unopened containers.

You do not need to bring cash with you to Sierra Tucson. If you do, however, wish to bring money, we recommend bringing approximately $200.

Our bookstore has toiletries, books, stamps, greeting cards, T-shirts and other items available for purchase, and it accepts all major credit cards.

The maximum amount of cash a resident can carry at any one time is $100.

Cash stored in a safe bag is limited to $500 per resident. Anything exceeding this amount will be applied to the resident account as payment or refunded following discharge.

Sierra Tucson is not responsible for lost cash.