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Ready for Change: How the Admissions Team Supports Referring Professionals

Blake Master

By Blake Master
Director of Admissions

With direct efforts from behavioral health professionals who refer to Sierra Tucson, over 1,600 lives were touched in 2017. That’s 1,600 people making a change in order to feel better, improve, and thrive for years to come. It is not only these individuals who are taking a leap of faith when seeking treatment, but also their referring doctors, therapists, and counselors who are joining them on their journey. Having professionals feel prepared for this process is as important as having the residents feel comfortable and ready to begin. Sierra Tucson has refined the admissions process for healthcare professionals who reach out directly to our facility.

If you are a referring professional who is making a phone call to Sierra Tucson, you will be greeted by an admissions coordinator. He or she will gather clinical information regarding your client and walk you through our simple, two-step admission process. That’s it. In less than 90 minutes, your client will be ready to begin individualized treatment at Sierra Tucson.

Now, what happens while your client is in treatment? To ensure fluidity of care, Sierra Tucson will update you, the referring professional, weekly while your client is in treatment at our facility. We understand and respect that professionals have a history with the individual whom they referred, and the clinical information they  provide helps us deliver precise care. This weekly contact will continually happen until discharge. Sierra Tucson also understands that the upcoming change of treatment environment can be stressful for the individual and all parties involved. As your client’s treatment experience comes closer to completion, we make this process as smooth as possible for all involved.

Sierra Tucson has a three-pronged approach to its continuum of care. First, we communicate with the resident’s treatment team to assist with the individualized continuing care plan, which may include stepping down to a lower level of care (i.e., PHP, IOP, extended care, sober living, or continuing care with the referring professional). Second, the resident will be enrolled in Connect365, our year-long continuing care service offered at no additional cost; the individual will engage in weekly communication with his or her recovery coach for one year post-discharge to help with the transition from treatment to life in recovery. Finally, the resident will have all of the offerings that come with being a Sierra Tucson alum, including support groups offered throughout the country, workshops, social activities, and the annual Alumni Retreat.

Our primary goal is client success. Pending the appropriate releases, we believe that communication and working collaboratively with treatment professionals help create a supportive environment that aids in the resident’s healing journey.

“The intake department at Sierra Tucson is extremely effective and efficient. I can usually expect an email response to our inquiries within 90 seconds from two separate intake specialists. They are quick to run verification of benefits, and great on the phone with our clients and their family members. If we ever want something done quickly, we know that Sierra Tucson is the first place to call.”
– From an outpatient professional group in Newport, CA

 

Alumna Shares Her Gratitude

Thank you so much to everyone at Sierra Tucson, especially my counselor, Phil Mitchell.

Since completing treatment, I have finished both of my masters’ degrees (MSW and MPH), have a job as a study coordinator and smoking cessation counselor, and have started yoga teacher training.

Let the journey continue – it truly is a miracle!

With unending gratitude,

Jessica W.
Philadelphia, PA